FREQUENTLY ASKED QUESTIONS
WHAT ARE THE STUDIO GUIDELINES?
Please arrive early and be on your mat or bike at least 5 minutes before class begins. Classes start on time, and late entry is not permitted. Arriving at the exact start time is considered late. We go by our door clock, which is synchronized to official U.S. time.
Mobile devices must be on silent. Calls and texting are not permitted in the Yoga Room or Cycle Room.
The Yoga Room is a shoe-free space. In the Cycle Room, wear athletic or cycling shoes. Street shoes are not permitted.
A yoga mat is required in the Yoga Room, and mats are available to rent.
Class observation is not permitted. Everyone in the room must be a participant.
Please do not attend class if you are feeling ill.
HOW DO I SIGN UP FOR A CLASS?
Book through our website or the MindBody app. Classes may fill, so advance booking is recommended.
WHAT IS THE CANCELLATION POLICY?
Cancel at least 3 hours before class to keep your class credit. If you are on a waitlist, cancel at least 1 hour before class.
WHAT HAPPENS IF THRIVE CANCELS A CLASS?
Thrive may cancel a class because of inclement weather, instructor illness, or low attendance. If we cancel a class you booked, your reservation is cancelled and your class credit is returned to your account. Cancellations appear on the MindBody schedule.
For weather, Thrive generally follows Santa Fe Public Schools. If schools close or open on a 2-hour delay, early morning classes are cancelled and the studio opens at 8 AM.
DO PASSES EXPIRE?
Class passes and multi-class passes purchased on or after January 1, 2023 are valid for the period stated at purchase, which is 12 months for most passes. Passes purchased before that date, during our previous no-expiration period, will continue to be honored. Memberships and Nomad passes are valid for the period stated at purchase and are subject to membership terms.
WHAT IS THE REFUND POLICY?
All sales are final. Memberships, Nomad passes, and class passes are non-refundable. Merchandise sales are also final. For items with a manufacturing fault, we offer an exchange or store credit. Cash refunds are not issued.
CAN I PAY WITH A CHECK?
No. Thrive does not accept checks.
DOES THRIVE HAVE SHOWERS?
Yes. Private showers and complimentary towels are available. Please leave shared spaces as you would like to find them.
WHAT PEDALS DO THE BIKES HAVE?
Our Schwinn bikes accept SPD cycling cleats or regular athletic shoes, using the built-in toe cages and straps.
CAN CHILDREN COME TO THE STUDIO?
Thrive does not provide childcare, and children may not be left unattended at the studio at any time. Minors may take class at management’s discretion after a parent or guardian signs a waiver. Children under 14 must take class with a parent or guardian, who is responsible for the child at all times.
IS THERE A LOST AND FOUND?
Yes. As a courtesy, found items are held for a short time. Items that are unsafe or unsanitary may be discarded. Thrive is not responsible for lost or damaged personal items, and we encourage you to leave valuables at home or in your vehicle.
ARE SERVICE ANIMALS WELCOME?
Yes. Thrive welcomes service animals in accordance with the Americans with Disabilities Act. Handlers are responsible for the care and supervision of their service animal at all times. Please note that our heated rooms can be very warm for animals. A service animal may be asked to leave if it is out of control and the handler does not take effective action to control it, or if it is not housebroken. A call ahead is appreciated so we can help you prepare, but it is not required.
HOW DOES THRIVE MAINTAIN A SAFE AND RESPECTFUL ENVIRONMENT?
Thrive is committed to providing a safe, respectful, and welcoming experience for every client and every member of our team. If you experience or observe behavior that is inappropriate, unwelcome, or disruptive, please report it to management.
Our conduct policy applies equally to everyone. Thrive reserves the right to refuse or discontinue service to anyone whose words or actions are disruptive, disrespectful, or threatening, who does not follow our studio policies, or who creates an environment that is unsafe or detrimental to the experience of clients and our team.
DOES THRIVE RESPOND TO PUBLIC REVIEWS?
Thrive does not respond to public reviews or discuss individual client matters in public. We value your feedback and welcome hearing from you directly at studio@santafethrive.com.
CAN POLICIES CHANGE?
Thrive may update its policies, pricing, and schedule. Affected clients will be notified of material changes when appropriate.